FAQ

Find answers to the most common questions about our products, orders, sizing, shipping, and more.

If you cannot find the answer you are looking for, feel free to contact our customer support team.

👟 Product & Sizing

What size should I choose?

All of our shoes use US sizing as the standard size reference.

We recommend choosing your usual sneaker size and checking our Size Guide before ordering.

If you are between sizes or prefer a little extra room, choosing half a size up may provide a more comfortable fit.

Are your shoes suitable for wide feet?

Our shoes are designed with a standard fit.

For customers with wider feet or who prefer a roomier feel, we recommend choosing half a size up.

Are these shoes good for walking or everyday use?

Yes. Our shoes ar99 designed for everyday comfort, including walking, commuting, travel, and casual activities.

The lightweight construction and cushioned sole provide support for daily wear.

How do I clean and care for my shoes?

To keep your shoes looking their best:

🧼 Use a soft cloth or brush to remove dirt.
💧 Clean with mild soap and water when needed.
☀️ Allow shoes to air dry naturally.

Avoid using harsh chemicals or machine washing, as this may affect the materials.

📦 Orders & Shipping

How long does shipping take?

Orders are usually processed within 1–3 business days.

Estimated delivery times:

🇺🇸 United States: 9–12business days
🇪🇺 Europe: 9–12 business days
🌎 Other regions: 11–15 business days

Delivery times may vary slightly depending on local carriers and customs processing.

How can I track my order?

Once your order has been shipped, you will receive a tracking email with your tracking information.

You can also check your order status through our Track Order page.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible.

Once an order has entered the shipping process, we may not be able to make changes.

💳 Payment & Security

What payment methods do you accept?

We accept major payment methods, including:

💳 Credit Cards
💳 Debit Cards
🅿️ PayPal
🛒 Shop Pay

Available payment options may vary depending on your location.

Is my payment information secure?

Yes.

Your payment information is processed securely through encrypted payment systems. We never store your complete payment details.

🔄 Returns & Exchanges

Do you accept returns or exchanges?

Yes.

We accept returns and exchanges within 30 days of delivery.

Please visit our Returns & Exchanges page for detailed information.

What if I receive the wrong item or a defective product?

If there is any issue with your order, please contact our support team with your order number and photos of the item.

We will review your request and help resolve the issue.

💬 Need More Help?

Still have questions?

Our customer support team is here to help.

📩 Email:
clarineknoten@outlook.com

🕒 Customer Service Hours:
Monday – Friday
9:00 AM – 6:00 PM (EST)

We usually respond within 48 hours.