Returns & Exchanges

We want you to love every purchase from our store. If your order does not meet your expectations, we are happy to help with returns or exchanges.

🔄 Return & Exchange Window

You may request a return or exchange within:

30 days of receiving your order

To be eligible, items must be:

✓ Unworn and unused
✓ In original condition
✓ Free from damage, stains, or signs of wear
✓ Returned with original packaging (if applicable)

📩 How to Request a Return or Exchange

To start a return or exchange, please contact our customer support team with:

• Order number
• Product name
• Reason for return or exchange
• Photos of the item (if there is a quality issue)

Our team will review your request and respond within:

3 business days

Please do not send items back before receiving return instructions from our team.

🔁 Exchanges

If you need a different size or style, we are happy to assist with an exchange.

Once your exchange request is approved:

• We will arrange the replacement item
• You will receive updated shipping information once the new item is shipped

If the requested item is unavailable, we will help you find the best solution.

💰 Refunds

Once your return is approved and processed, your refund will be issued to the original payment method.

Refund processing time:

3–5 business days

Please note that your bank or payment provider may require additional time to complete the transaction.

❌ Items Not Eligible for Return

For hygiene and safety reasons, certain items may not be eligible for return if they:

• Show signs of wear or use
• Have been damaged after delivery
• Are missing original packaging (when required)
• Are returned outside the 30-day return window

📦 Return Shipping

Please contact us before returning any item.

Return instructions and any applicable return details will be provided after your request has been reviewed.

💬 Need Help?

Our customer support team is always happy to assist.

Email:
clarineknoten@outlook.com

Customer Service Hours:
Monday – Friday
9:00 AM – 6:00 PM (EST)

We usually respond within 48 hours.